Business Writing Skills

• write a range of business letters to accomplish business objectives including:
  • making enquiries and specific requests,
  • confirming details and negotiating changes to arrangements,
  • conveying positive and negative business messages,
  • establishing and maintaining goodwill with the reader.

• identify and apply an appropriate organisational structure for the letters based on the nature of the message.

• write a recommendation report to inform the reader's decisions with relevant information, reports of progress, analyses and suggestions.

• use the Direct Approach to organise the reports.

• format the letters and reports professionally and apply a specific punctuation convention consistently.

Business Speaking Skills

• deliver an informative and a persuasive presentation to discuss a specific client' s problems and needs, analyse business opportunities, and suggest solutions and actions.
• organise the presentations with an audience-centerd approach.
• use appropriate turn taking strategies in the presentations.
• enhance the effectiveness of the presentations with appropriate body language.
• clarify, support and illustrate ideas with appropriate visual aids.

Use of Language

• use clear language in an appropriate tone, style and level of formality in business writing and speaking.

• set self and team goals in the business simulation project, and collaborate with team members to achieve these goals.